We serve clients all over the world
We recover suspended, hacked or locked accounts with our IT technicians or through the courts, with partner lawyers in several countries. We take care of everything: evidence, translation and follow-up until you get an answer.
Start here
Five short questions. At the end, the chat opens on WhatsApp with your case already written.
What happened to the account?
On which platform?
Whose account is it?
How many followers does the account have?
Does the account bring in money today?
When did it happen?
Here is what we will send:
Here is what we will send:
The chat opens on WhatsApp with your case already written.
Results
From personal profiles to major brands: businesses, creators, agencies and course makers.
@e_milygarciaCreator20,5 M
@cacaushowBusiness5,2 M
@cmfacasemsegredoBusiness1,4 M
@resenhadosamba_oficialBusiness1,4 M
@tenhoswagBusiness1,2 M
@giimotta_Creator1,2 M
@scarletpanseraaCreator937 k
@luigi.andersenCreator635 k
@natrombelliCreator595 k
@pilhadooficialCreator399 k
@brunocoranoCreator309 k
@_vitali01Creator212 k
@jessicafitvidaCreator207 k
@dougfilmesCourse maker186 k
@grupodesejomaiorBusiness116 k
@radar.geralBusiness94 k
@alohainfluencerAgency79 k
@babruna.esCourse maker50 k
@isadellaroccaCreator42 k
@atletafabiobordignon7Creator17 k
@inglesflashlightBusiness16 k
@leide_stosssCreator10 k
@jorgebischofftreslagoasBusiness5.451
@play_viagensBusiness1.728Real cases, published with permission. Every case is assessed individually.
Step by step
Four steps, from first contact to the answer.
You answer a few questions about what happened and send us whatever you have: screenshots, emails from the platform and the account's @ handle. It takes about a minute.
If the case allows it, our technicians work to recover the account. Simple cases can be resolved in up to 60 minutes, and you only pay if the account comes back.
When the case needs to go to court, we prepare the case file and our partner lawyers in your country take over, where we have them. You get the fees in writing before you decide.
You talk to our team in English, Portuguese or Spanish and get an update every time the case moves forward.
Services
Two routes, handled with the same care. Often both work together on the same case.
For suspended, hacked or locked accounts.
For cases where the appeal has been refused or technical recovery is not possible.
A separate service to stop the account going down again, as a one-off review or with ongoing monitoring.
Pirated copies of your courses and materials, fake profiles and deepfakes.
For businesses and agencies, a tailored proposal covering every account and every login.
We also handle withheld balances, pixel access, which comes back with the ad account, and reach that has dropped with no explanation.
Our story
João Pedro starts out as a paid ads manager and begins to see clients lose profiles and ad accounts up close, with nowhere to turn.
João Pedro teams up with Hélio Vagner, a Brazilian lawyer who saw a route through the courts for these cases. The work begins inside a business law firm with more than 30 years of practice.
After more than 500 cases, including Brazilians living abroad, SOS Unlock and Hélio's law firm, HV Advocacia, are born as partners. The first clients from London, Portugal, Spain and Latin America arrive.
Service under the SOS Unlock brand in six languages, with partner lawyers in the UK, Spain, Italy, France and Colombia, and the European route for Portugal and Ireland.
More than 2,000 cases and over 90% success in account recoveries, from personal profiles to some of Brazil's best-known brands.
Who is behind it
Founder of SOS Unlock
He has been a paid ads manager since 2019 and has watched clients lose accounts, ads and sales with nobody on the other side to answer.
In 2022 he also moved to the other side of the problem: getting those accounts back. Today he heads SOS Unlock, which has passed 2,000 cases in Brazil and abroad.
Where we work
Our IT technicians work with clients all over the world. The court route depends on the country.
We do not yet have partner lawyers in every country. Our IT technicians can still assess your case, and you only pay if the account comes back. If recovery is not possible, we will send you free tips on what to do next and the platform's official channels.
We talk to you in English, Portuguese or Spanish, assess the case for free and tell you in writing which route makes sense where you live.
| Country | IT technicians | Courts |
|---|---|---|
| Brazil | Yes | Partner lawyers registered with the Brazilian Bar (OAB) |
| United Kingdom | Yes | Partner lawyers |
| Spain | Yes | Partner lawyers |
| Portugal | Yes | Partner lawyers (European route) |
| Italy | Yes | Partner lawyers |
| France | Yes | Partner lawyers |
| Ireland | Yes | Partner lawyers (European route) |
| Colombia | Yes | Partner lawyers |
| United States | Yes | Coming soon |
| Other countries | Yes, when the case allows it | Not yet; we send free tips and the official channels |
Questions
Not in the sense of hacking into accounts. Our IT technicians know the platforms inside out and use that knowledge to return each account to its rightful owner, always by legal means. We do not hack into anyone's account.
We are an account recovery company. When a case goes to court, the work is done by our partner lawyers in your country, under a separate agreement. We prepare the case and follow it every step of the way.
Nobody can guarantee that. The final decision rests with the platform, and in court with the judge. What we can say is that more than 90% of our unblocking cases end with the account back.
The assessment is free. For recovery with IT technicians, you only pay if the account comes back. On the court route, you get the partner lawyers' fee and ours in writing before you decide.
Once the account is back, you have a 7-day guarantee: if it goes down within that time, we redo the work or refund you. After that, there is account protection, a separate service.
The approach. Instead of sending the same form again, our IT technicians tackle the case differently. If the account does not come back, the case can move to the courts with partner lawyers.
Simple cases can be resolved in up to 60 minutes. On the court route, a formal complaint usually gets an answer within a few weeks; a lawsuit takes longer. The timeline is set out in writing in the proposal.
The assessment is free and takes about a minute. Then you simply carry on the conversation with our team on WhatsApp.
